Los Angeles/Berlin – eKomi The Feedback Company, Europe’s leading Software as a Service (SaaS) provider, today announced that Goldman Sachs will become a key investor of the Company.
eKomi provides independent authentic transaction-based reviews & ratings and customer experience management to its clients. The investment, which remains subject to German competition authority clearance, follows a period of rapid growth during which eKomi welcomed a large number of new customers to its client base, substantially grew revenue and expanded its global footprint. The investment will support the Company’s plans for strategic expansion, including, among others, the Company’s extended geographic roll-out as well as the further expansion of its product portfolio.
“Consumers are increasingly making purchasing decisions based on customer experience data such as online reviews and ratings as well as social media feedback. In order to deliver a world-class experience, leading companies are shifting from simply collecting customer feedback to engaging with consumers and directly incorporating the insights obtained from their customers into strategy and operations,” said Michael Ambros, CEO and co-founder of eKomi. “We are delighted to welcome Goldman Sachs as a new shareholder. We consider this a clear vote of confidence for our vision and strategic plans by a world-class investor. As we continue to grow, eKomi will benefit from Goldman Sachs’ expertise, knowledge and great network in key geographies and markets.”
“eKomi is helping companies globally to increase customer loyalty, grow their businesses online as well as offline, and deliver an unparalleled customer experience,” said Christian Resch of Goldman Sachs Private Capital. “eKomi’s growth trajectory will continue as more companies recognize the critical importance of effective two-way engagement with customers while distilling knowledge into their own organizations. Managing customer experiences is not optional anymore – it is mandatory.”
eKomi The Feedback Company was founded in 2008 by Michael Ambros and Gunther Schmidt (Medici Holding) and is Europe’s premier and largest independent SaaS provider of transaction-based reviews & ratings and customer experience management. As a Google worldwide partner with over 250 employees and headquartered in Berlin and Los Angeles with additional offices in London, Paris, and Madrid, eKomi has gathered and published well over 40 million reviews for customers. More than 14,000 companies worldwide successfully leverage eKomi´s social commerce solution to strengthen trust, increase sales, reduce returns, and drive organic traffic through genuine user generated content. eKomi´s groundbreaking social commerce technology enables businesses to generate customer and product reviews as well as social recommendations, thereby creating viral effects on websites and social media, while search engine integration allows for an immediate revenue-generating impact for business. For more information, visit www.ekomi.com
About Goldman Sachs Private Capital
The Goldman Sachs Private Capital group is Goldman Sachs’ investment platform dedicated to providing long term capital to growth and middle-market companies. The group focuses on investing as a lead or minority investor and can provide both equity and debt financing, investing between $20m and $100m of common, preferred and structured equity as well as junior and senior debt.
PR Contact for eKomi The Feedback Company:
Carrie Wick, Head of Global PR & Communications